Don’t hesitate to reach us on of the below channels
Technical and educational support policy
Provided to faculty members and learners throughout the study period.
We are committed to providing technical and technical support and academic support to all
beneficiaries of the e-learning system in all programs on a permanent basis through the available channels and published on the website.
Rules and etiquette that the beneficiary must follow:
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Clarify the problem in detail to the technical and educational support representative through any channel.
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Adhere to the etiquette of dialogue.
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Do not engage in political or religious discussions.
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Do not engage in political or religious discussions.
Rules and etiquette that a technical or educational support representative must follow:
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Respond to beneficiaries inquiries professionally within the expected duration of each channel.
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Adhere to the etiquette of dialogue.
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Respect
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Do not offend.
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Do not engage in political or religious discussions.
Technical and educational support:
We provide technical and educational support service for everything related to e-learning systems (learning management systems, virtual classrooms).
Through the following channels and the technical support team will respond to your inquiry:
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Direct phone number: 0557527232 (Reply during weekdays from Sunday to Thursday from 08:00 in the morning to 12:00 in the evening.
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Technical support email: Support@sna-academy.com, available 24 hours, response is during working days.
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Manuals page.
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FAQ page: solutions to the most common problems and their solutions.
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In the event of a problem that hinders the educational process, please contact directly at: 0557527232
